A Colchester care home has been praised by the Care Quality Commission (CQC) following its latest inspection by the independent regulator.
Great Horkesley Manor care home, on Nayland Road, Colchester, was given an overall rating of ‘Good;’ following the CQC inspection.
The CQC judges a care homes on its levels of care, responsiveness, safety, effectiveness and leadership and incorporates comments from residents and their relatives, the CQC then produces a report of their findings.
The report highlighted the positive management system and staff commitment which enabled residents to live according to their own preferences.
One resident told the CQC representatives: “There’s a very friendly atmosphere here. I know if I am worried about anything they will help me.”
Another resident added: “There’s a very friendly attitude throughout here. It’s a very pleasant place to live. I could go anywhere here, and they would be friendly to me at all times. The staff are respectful. They know what they’re doing, and I would trust them. I feel wanted here.”
Other comments from the inspectors included:
· the service was consistently managed and well-led
· people’s needs were met through good organisation and delivery
· people were supported and treated with dignity and respect; and involved as partners in their care
· people’s outcomes were consistently good, and their feedback confirmed this
Alison Day, Home Manager at Great Horkesley Manor, said: “The CQC’s recognition of the quality of care provided at Great Horkesley and its rating of ‘good’ is testament to the hard work, dedication, passion and expertise of the staff.
“We all pride ourselves on delivering individualised and person-centred care to enable our residents to have maximum choice and to live as fulfilling a life as possible.
“While we are delighted to have received such a positive inspection, we won’t be resting on our laurels and are always looking at ways to improve.”
Great Horkesley Manor has seventy-two en-suite bedrooms, it provides care for residents with dementia, Alzheimer’s and Parkinson’s as well as providing a respite service.
It forms part of Larchwood Care and is managed by Healthcare Management Solutions. Eighty four percent of Larchwood Care Homes are rated as ‘Good’ or above by the CQC, above the industry average.